All sales are final and refunds are not permitted. No exchanges or refunds will be issued for clearance items. We do not allow for returns based on buyer’s remorse, so we request that you please read all descriptions carefully. We make every effort to provide accurate descriptions so you may make an informed decision regarding your purchase.
We stand behind our workmanship, and should an item be shipped by us that is the result of a mistake on our end, we will make good on an exchange to match your original order. We accept such returns if contacted within 14 days of receipt of the item, and will issue a prepaid label for return of item. Additionally, we will accept returns for replacement or repair for issues such as loose gemstones, or other errors made by us.
Shipping
All orders are shipped via USPS Priority Mail, though other carriers may be used upon request. We aim to process all in stock items that are available for immediate shipping within 3 business days. Once shipped, your item will typically take 2-5 business days to arrive. Bespoke items made to order may take up to 2-3 weeks to fulfill and ship. This may mean obtaining materials needed to create your item. We request your patience regarding custom orders. Please contact us with any issues regarding shipping via our contact form, including a request to ship via UPS or FedEx. We are happy to work with you regarding your preferred shipping method, and can usually get you a quote within 48 hours of receipt of request. Should you wish to use a different carrier, we will create a separate invoice for you with your product and cost for your preferred shipping method.
Customized and bespoke jewelry
We have had many custom orders, and welcome the customization of existing pieces, such as using your choice of gemstone in a particular piece that already features stones. An example would be rubies instead of peridot in our classic textured earrings. We can usually get a realistic quote to you within 48 hours for such customizations, and as stated above, customized orders may take between 2-3 weeks to fulfill. Bespoke items requiring the purchase of gold will only be undertaken after an initial quote is accepted, and a deposit is secured for the item that is being created. We require 50% deposit before ordering any gold, for bespoke items. We try to give quotes as close to ordering time as possible, as the metals market can be volatile. The remainder of the invoice must be paid prior to the release and shipment of your bespoke jewelry.